Cancellation Policy:
Standard Dispatch Procedure:
An Early Morning Trip with a pickup time before 9 a.m. is usually dispatched by 9 p.m. the preceding day. All other trips are usually dispatched 2 to 4 hours prior to pickup time.
A. Rescheduling of Airport Service
is possible at no extra charge, as long as rescheduling is requested before the driver is dispatched (see Standard Dispatch Procedure above).
B. Cancellation of Airport Service
The full fare will be charged for cancellations in the two following cases:
- Cancellations after the driver has already been dispatched (see Standard Dispatch Procedure above).
- If the passenger fails to be at the designated pickup location (no-show). If for any reason you cannot locate your chauffeur, call San Francisco Limo at 1-800-851-4294 and press 1. To avoid being billed as a no-show, do not leave your location without contacting San Francisco Limo. You must contact us by phone.
$15 Administrative charge for service at SFO, OAK, or SJC airports will apply if cancellation is requested before the driver has been dispatched (see Dispatch Procedure above).
C. Cancellation of Chartered Service:
A minimum of 7 days notice is required for cancellation of all charter arrangements (e.g. weddings, wine tours, point-to-point reservations) to avoid the charge of the full fare plus 20% service charge. A non-refundable 35% deposit is taken on all charters.
Proms: All prom reservations are non-refundable and cannot be cancelled. The full fare will be charged even if the service is not completed at the request of the passenger.
Please Note:San Francisco Limo is not responsible for service delayed or not rendered due to Mother Nature or to circumstances beyond our control. San Francisco Limo does not guarantee vehicle availability or pricing for reservation changes. All prices are subject to change without notice!!!